Password question

ChereeWard
ChereeWard Member Posts: 6 Reckoner Reckoner
in Accounts Hosted

I have rest the password for our auditors as its been 12 months since this has been used. They can log in bit when they launch the company it asks for a second password. How do I reset that one?

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 401 Reckon Staff Reckon Staff

    Hi @ChereeWard

    The Second Password, is this the password when you are logging-in to the company file? It would be helpful, if you can share some screenshot, please. Thank you!

    Regards

    Tanvi

  • Unknown
    Unknown
    This content has been removed.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,868 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited February 28

    @ChereeWard The first password is to access Reckon's Hosted platform. The 2nd one is to your specific company file.

    To update your company file password, click on Company then Change Your Password in the dropdown menu:

    image.png

    ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Unknown
    Unknown
    This content has been removed.
  • ChereeWard
    ChereeWard Member Posts: 6 Reckoner Reckoner
    image.png

    Its here- The second password. I cant go to company until its logged in. Can I take this offline and can we have a private conversation

    Tanvi_kataria

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager
    edited February 28

    Regardless, its still useful information both for the OP and the wider Community who may not be aware @Zappy.

    Also, if you haven't setup a user or added a password to the default admin user, you can use Hosted without an file password. See below where my file launches without a file password.

    Launch Hosted 2024.gif
  • Unknown
    Unknown
    This content has been removed.
  • Kris_Williams
    Kris_Williams Member Posts: 3,814 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    have you tried just pressing enter in case as Zappy says, there is no second password

  • Unknown
    Unknown
    This content has been removed.

Categories