Problem Signing Into Reckon Gov Connect

P Piercey
P Piercey Member Posts: 27 Reckoner Reckoner
in Reckon One

Hi ,I'm trying to sign into to Reckon Gov Connect to upload STP payroll files. I haven't changed anuything that I've done in the past however today it says when I login that I have no GovConnect Subscriptions. Do I have to set it up again?

Thanks

Plaxy

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,377 Reckon Community Manager Community Manager

    Hi Plaxy,

    Are you 100% certain that you're signing in with the same account/login credentials as your usual account that you've previously used to send STP?

  • P Piercey
    P Piercey Member Posts: 27 Reckoner Reckoner

    Yep , I have the login details saved.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,377 Reckon Community Manager Community Manager

    @P Piercey What's the ABN that you've registered and have sent STP submissions under?

    I'll check it on our end so we can make sure you're signing in with the correct credentials.

  • P Piercey
    P Piercey Member Posts: 27 Reckoner Reckoner

    Hi, thanks for that.

    Our ABN is 79 152 954 116

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,377 Reckon Community Manager Community Manager

    Thanks for that @P Piercey

    I've just had a look and I can see the ABN is registered to a Reckon Portal account under the same email address as that listed on your Community account. Its a bit strange that you're encountering that message if you're logging in with the same email address.

    Can I just confirm, are you entering in your email address and password in the fields highlighted below rather than using the Sign in with Office 365 option?

    image.png

    Also, if you open an incognito browser window and then login, does it display the same message?

  • P Piercey
    P Piercey Member Posts: 27 Reckoner Reckoner

    Hi, yes, I have just followed what I've always been doing with the saved passwords etc on my computer, so not sure what is going on on?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,377 Reckon Community Manager Community Manager

    So the same thing is happening on an incognito browser window as well?

  • P Piercey
    P Piercey Member Posts: 27 Reckoner Reckoner

    TBH I can't remember the password! Shall I reset it with the admin email and try that?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,377 Reckon Community Manager Community Manager

    Yes please, reset the password to the account (use the admin email as that is what your ABN is registered under) and try again.

    Let me know how you get on.

  • P Piercey
    P Piercey Member Posts: 27 Reckoner Reckoner

    Hi, I've sorted it out. Thanks for your help

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,377 Reckon Community Manager Community Manager

    Good to hear 🙂, thanks for letting know.

    Cheers!

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