Cash Flow on V31

davmorris_10860027

For some reason this is not working as it used to. The automatic entry does not work and when I click on the "show complete list" I get a blank sheet and the system crashes. I have tried uninstalling and reinstalling but I get the same thing. Also the account cash balance projections don't work. I am now thinking of abandoning this product.

Alexis McKeown

Dear @davmorris_10860027 ,

Thanks for reaching out. I have a few questions for you to get started:

1. Where is your QDF file currently saved to? Is it in C:\Users\<your username>\Documents\QUICKEN\? Or is the file someplace else?
2. Have you tried Validating the file? (You can do so through File → File Operations → Validate)
3. When was the last time this function worked? Was it working a while ago?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

GerryWinter

let me log to see what's going on as this is not normal

davmorris_10860027

Alexis in answer to your questions I don't have QDF my backups are rkn and are stored in my dropbox account. The Validate only appears to work with QDF. The problem has arisne on change of version probably 3/4 months ago.

Alexis McKeown

Dear @davmorris_10860027 ,

The QDF is your data file for Personal Plus/H&B v31.

Where on your computer does it show up when you try to run a Validate?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

GerryWinter

Try restoring a backup that was working ?.rkn

davmorris_10860027

Hi Alexis

QDF data files appear to be in my Cdrive under program data. When I run vaildate I get a message there are data loss errors. See attached report.

Reckon.docx

davmorris_10860027

Alexis and Gerry

Thanks for your help and for some unexplained reason cash flow now seems fine!!!

Alexis McKeown

Dear @davmorris_10860027 ,

There's a few things to cover here - I'll go through them one by one.

1. Your file is in the wrong location. Reckon Personal Plus/H&B Files should be in C:\Users\<your username>\Documents\Quicken.
2. Your data file name is currently too long (26 characters long). Can you please rename the file so that it is 8 characters or less?
3. Validating the file has removed some of the errors, but you may need to run a Super Validate after performing the last two steps. You can read on how to do so here: https://help.reckon.com/article/fdjus8b5n1

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Alexis McKeown

https://community.reckon.com/discussion/comment/20653331#Comment_20653331

Ah, then disregard my instructions - it's likely the Validate has corrected some issues.

Glad to hear all's well - if you have any further issues, you're always free to post here. 🙂

Kind regards,

Alexis McKeown

Reckon Senior Technical Support