Error backing up

Ian_9865444

message received "unable to open data file", What is the fix for this

Tanvi_kataria

Hi @Ian_9865444

You've posted your query in Reckon One. Could you please confirm if this is the correct software you're using? Thank you!

Regards

Tanvi

Ian_9865444

actually is for home and business

Jason_Z

Hi @Ian_9865444,

Not too sure what this error is referring to. Could you provide a screenshot of the message?

Cheers
Jason

Ian_9865444

message received "unable to open data file", What is the fix for this?

Ian_9865444

this is the error message that I receive when backing up

Jason_Z

Thanks @Ian_9865444,

I've heard of cases where odd issues can arise if the file name exceeds 8 characters, even if it worked fine before. Could you try shortening the file name to less than 8 characters and see if that helps?

I also noticed that the file path is quite long and not located on a mapped drive letter.This could potentially cause issues, especially with the long file name. I recommend relocating the file to a mapped drive with a shorter path and checking if that resolves the issue.

Afterward, could you try running a SUPER Validate to check for any data damage? Here’s a helpful article with the steps:

https://help.reckon.com/article/fdjus8b5n1-kba-2784-how-do-i-super-validate-my-quicken-file

Ian_9865444

OMG I have done nothing and now after weeks it decides to work. Go figure. Thanks anyway.

Jason_Z

Thanks for the update, @Ian_9865444!

That's odd, but I'm glad it's working for you now. If the error pops up again, feel free to let us know, and we'll look into it further.

Cheers,
Jason