How can I remove a duplicate STP entry using the Reckon Payroll mobile app

donnarip

When there were problems in January with the payrun submissions reverting to draft on this App I accidentally submitted a payrun twice. When I realised my error I submitted an adjustment trying to get rid of the error. Under payruns on the App all looks fine with only one payrun showing correctly. But in the STP records held by the ATO there are still two duplicate entries and one blank one. Now when I am trying to submit my BAS quarterly return the STP amount is too high because it has the extra payment in it. How can I fix this?

Lucas

Hi @donnarip,

You will need to adjust the W1 and W2 field for it's displaying a higher amount compared to the one sitting in pay runs. Once that is completed, you will be fine.

Please check out this post as well - #TipTuesday - What's in an STP submission?

Lucas Andrews
Technical Support Agent