Payment successfully created after payrun but can't find it

Options
Zheng
Zheng Member Posts: 26 Reckoner Reckoner
edited April 12 in Accounts Hosted

I have just created a payroll, system also say payment successfully created but can't find any records of it, what to do with it? Thank you

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,029 Reckon Hall of Famer Reckon Hall of Famer

    you can do a payroll report to see the complete payroll, or you can go to Employees, click on each name and see the pay for each employee

  • Zheng
    Zheng Member Posts: 26 Reckoner Reckoner

    Hi Kris,

    Thank you for your reply, I have check both, but still nothing found…

  • Kris_Williams
    Kris_Williams Member Posts: 4,029 Reckon Hall of Famer Reckon Hall of Famer

    are you using Reckon Hosted? Call me

    0415 940 843

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 468 Reckon Staff Reckon Staff
    edited April 11

    Hi @Zheng

    Once the paycheque or payment is created, you need to submit the pay run to ATO. Please confirm if you have submitted the Pay run to ATO.

    Please check this out - Single Touch Payroll - Reckon Accounts - Reckon Help and Support Centre

    Pay Event - Reckon Help and Support Centre.

    Feel free to let us know for any concerns. Thank you!

    Regards

    Tanvi

  • Jason_Z
    Jason_Z Reckon Staff Posts: 208 Reckon Staff Reckon Staff
    edited April 11

    Hi @Zheng,

    If a payroll was successfully created, there should be a paycheque transaction for each employee in that pay run visible in the Employee Centre.

    If nothing is showing up, it might be worth trying to create the pay run again?

    If it happens again, please let me know and we can investigate this further.

  • Zheng
    Zheng Member Posts: 26 Reckoner Reckoner

    Thank you all for your help, it's all sorted now.

Categories