Total gross salary shown in the STP report is not match to Pay run Report

Patrick_8319167

Hi all,

I’ve encountered an issue with the STP report in Reckon One for the pay run dated 21 March.

The total gross salary shown in the STP report is $306,939.50, whereas the Pay Run report shows a total of $316,446.82 ($298,471.53 + $23,833.25 - $5,857.96), resulting in a discrepancy of $9,507.32.

Upon investigation, I found that one employee's salary has been excluded from the STP report. Interestingly, this employee is not new—we’ve processed their salary in previous runs—yet only their allowance and PAYG amounts have been included in the STP data.

Has anyone experienced a similar issue? If so, do you know how to resolve it?

Many thanks,
Patrick

Comments

klaura

Hi @Patrick_8319167,

Please verify whether the employee's data is excluded in the report by navigating to Employee > Tax. If it is not, I recommend reverting the pay run to draft status and then marking it as Paid. Ensure that the employee's earnings are reflected in the report. Then Send as an Update.

I hope it helps.

Best regards,

Karren

Patrick_8319167

Hi Karran,

I’ve reviewed the data, and it hasn’t been excluded from ATO reporting.

It’s quite odd, though—the STP data includes the allowance and PAYG amounts for this employee, but it doesn’t include his salary.

Regards

Patrick

klaura

Hi @Patrick_8319167,

Could you please confirm if a new pay item was used for this employee? Additionally, kindly review the Payroll settings to verify the configuration of the pay item you used on this payrun.

Ex:

Best regards,

Karren

Patrick_8319167

Hi Karren,

The pay item “Back Pay” was used for this employee for the first time. However, it’s not a newly created item—it has been used previously for another employee.

I’ve reviewed the settings for “Back Pay” and confirmed that they are the same as those for the “Normal Hours” pay item.

Regards

Patrick

klaura

HI @Patrick_8319167,

The item looks fine to me. It seems to have migrated from Payroll Premier. Can we try creating a new Backpay item. Revert the pay run to draft and use that new item instead. Then send as an Update to ATO.

I hope it helps.

Best regards,

Karren

Patrick_8319167

Hi Karren,

I’ve followed your recommendation to create a new Backpay item and reverted the pay run to draft to use the new item instead. After sending the update to the ATO, how can I confirm whether the issue has been resolved? The STP submission is showing a $0 balance, so I’m unsure if everything is now correct.

Many thanks

Regards

Patrick

klaura

Hi Patrick,

I have sent you message with a guide on how to check details of your submission in the portal.

Let me know if you can see it.

Best regards,

Karren

JEN

https://community.reckon.com/discussion/comment/20654074#Comment_20654074

Hello @klaura

Could you please advise how to check on an updated submission in the portal.

I had to resubmit a pay run today and like Patrick, I can't see that it's been updated to reflect the correct figures.

Thank you.

klaura

Hi @JEN,

This option will display only the Year-to-Date total; however, it can be used as a reference.

Please go to you Portal. Click GovConnect on the left Panel.

Please access your Single Touch Payroll. You will find the Details of your recent submission under Reckon One/Payroll. If you are unable to see Reckon Payroll, you may add the product at the top of the page.

I hope it helps.

Best regards,

Karren

JEN

https://community.reckon.com/discussion/comment/20654076#Comment_20654076

Hello @klaura

Thank you very much for this information. I have added in the Reckon One/Payroll tab now.

Kind Regards,

Jen

Reckon One Announcements & Important Info

Don't miss announcements and important info for Reckon One.

Click Here

Reckon One Help Videos 📽️

Check out our Reckon One how-to videos for tips & tricks and help with common tasks!

Button

Reckon Payroll Ideas & Feature Requests 💡

Got a cool idea or want a new payroll feature in Reckon One? Let us know here!

Button

Find more posts tagged with

Component react.online had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.