MFA Code Not Being Received

Pivacadmin

Morning, dont know if anyone else is having this issue, but I am not receiving the MFA Code this morning. I have closed programme and re-started and still no code. Put phone into Airplane Mode for a couple of minutes and switched it off but still nothing - PLEASE HELP ASAP

Rav

Hi @Pivacadmin

Which mobile network provider are you with?

Do you usually recieve the SMS with your MFA codes pretty quickly after they're requested? Do you have sufficient coverage in your area at the moment?

727019

Hi, I am also having the same issue

Bernadette

Rav

@727019 Hi Bernadette, thanks for flagging this.

Which mobile network provider are you with? Just looking to see if we can conduct some testing around this as we haven't been able to replicate so far.

727019

Hi Rav, I am with Belong (Telstra online service)

Rav

Thanks for that Bernadette,

I've just tried it out with a Telstra service as well, Boost in my case, and it seemed to work normally although it was a tiny bit slower than normal to come in ie. it took about 30 seconds to come through.

Can I get you to please switch your phone to flight mode for 2-3 full minutes and then switch flight mode back off. Does that trigger any of your SMS to come through?

727019

The code finally came through but it took 40minutes, the system has logged me out as it does and I have once again tried to log in and waiting for the code, I'll let you know how long it takes

Rav

@727019 Were you able to get in ok Bernadette?

727019

Yes, I did, will let you know if I have anymore issues thanks,