Unable to email invoices from Hosted - frozen

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
edited May 1 in Accounts Hosted

Morning All

unable to email invoices from Hosted.

It's like the software is frozen.

Is there an issue that can be looked into please

Answers

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    Also cannot save and close a customer invoice

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    Also trying to rebuild/verfiy data - won't select options

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi @JO-ANNE_7327707

    I've just tested out emailing from a couple of different Hosted accounts which worked normally and there are no wider email issues with the service at the moment.

    If you've closed your session from the Control Panel and logged back in and you're continuing to encounter the same behaviour then I'd highly recommend that you verify & rebuild your file 3x as a first step and I'll include step by step instructions on how to do so here - How to Verify Data and Rebuild Data for a company data file in Reckon Accounts Hosted

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I have now been able to log back in.

    I am now trying to verify data.