Printer not activated, error code -60 - Terminal Server

RichardSwart

Reckon Accounts Premier 2024

Server 2022 with RDS role installed.

Followed the below guide to complete the initial installation.

Installing, Updating and configuring Reckon Accounts In windows server (terminal server) - Reckon Help and Support Centre

Install mode used Install Reckon Accounts Only

Can't generate any PDF's. Have spent hours and hours with Reckon support to try resolve the issue. Done all the re-installs, registry key permissions etc.

My own research seems to suggest that the Amyuni PDF converter driver that is installed by default is licensed for desktops and not servers, hence failing activation.

What are my options to get this working as documentation states that terminal server is supported?

Any assistance is much appreciated.

Tanvi_kataria

Hi @RichardSwart

Please check this out - Error code -60 - unable to Save as PDF or email in Reckon Accounts Business 2016 R2 - Reckon Help and Support Centre

Printer not activated -20 error when emailing or Save as PDF after upgrading to Windows 7 and later. - Reckon Help and Support Centre

I hope this helps. Please let us know how you go, if the issue still persists. Thank you!

Regards

Tanvi

RichardSwart

Thanks, as mentioned, been through all these guides already and it has not resolved the issue.

I was hoping someone at Reckon could escalate this internally and advise alternative solutions.

Tanvi_kataria

Thank you for confirming @RichardSwart

Let me check this with our internal team and get back to you with an update. Thank you!

Regards

Tanvi