Not able to access Reckon Accounts

I know the above is not a question and I apologise for that. I sent a request to 'reckononesupport' and was allocated Case No. CAS-347862-W4P1P8. From them I received an e-mail saying "Thank you for contacting Reckon. We request you to register on our website community.reckon.com and post the issue on that website . The community technical team will assist you further. We request you to check the below mentioned screenshot for the reference." I hope you can access my case number and solve my problem.

Regards,

Colin.

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Rav

Hi @Colin_Keegan3hotmail

Just adding the details from your ticket below for context along with moving this post to the Personal Plus/Home & Business category as currently it was posted to the incorrect section.

Good afternoon, I have been using Reckon for a number of years and all of a sudden, the programme will not load. I click the icon on my desktop and I receive a message "Welcome to Reckon Accounts with two options to choose, first is I am new to Reckon accounts or I am already a Reckon Accounts User." I choose the second option and the following message appears "Select your data file, what do you want to do with four options 1 open a file located on this computer, 2 restore a data file I've backed up to CD or Disc, 3 start over and start create a new data file, 4 open the sample data file. Beneath the 4 options is a message 'How do I move a data file from another Computer?'"

As I perform a Back-up every evening, I select option 2. This takes me to my Back-up files. I click on the file dated 05/05/2025 which is the last beck-up I performed.

A further message appears stating "Restore, select the disc path and drive where you want to restore file to, followed by 'C:\Users\Colin Keegan\Documents\Quicken\ asking Browse, Ok or Cancel.

I click on Ok and receive the message 'The disc is not ready', followed by 'File not restored'.

At this point I quit the programme not knowing what to do next. I really hope you can help

Rav

Hi @Colin_Keegan3hotmail

My first recommendation in regard to the messages you're encountering is to follow the steps listed in our help guide relating to the welcome screen appearing repeatedly, in particular ensure that your file name is less than 8 characters in length as that is crucial.

Check out the guide here - https://help.reckon.com/article/n15fstuokj

Let us know how you get on.

Colin_Keegan3hotmail

Hi Rav,

Pleased to hear from you. I sincerely hope you are the man to solve my problem. If you wish to call me, I think Reckon has my numbers but don't use the land-line number as that no longer exists.

Regards,

Colin.

Rav

Hi Colin,

Check out the info in my previous reply above, in particular the info on the guide around ensuring your file name is less than 8 characters in length.

Let me know how you get on.

Colin_Keegan3hotmail

Hi Rav,

Since I posted my question and since my last comment to you, a screen has appeared with a heading in the top-left corner saying 'Reckon Accounts Personal Plus 2022 - QDATA - [HOME]' with all the tabs (Home, Cash Flow, Investing, Property and Debt, Financial Overview). It looks like a set-up page and I am now completely overwhelmed. Where do I go? You said my file name should be less than 8 characters in length. My file names are assigned by the Reckon programme and are much longer than 8 characters.

Regards,

Colin.

GerryWinter

I have fixed your issue many times, i will be back from Holidays next Thursday, give me a call then and we will sort it.

Colin_Keegan3hotmail

I'm sorry, I don't know if I have misinterpreted what has been said but I am no further advanced. I was hoping that someone would take-over my computer and resolve the problem. It is hard to believe while you are on holiday no one else can take over. I am feeling somewhat let down.

GerryWinter

let's go back to initial request and when you see the option to open the sample file, do that and make sure the program itself is working. then we will locate your data files. if you've made backups, the data file will have a rkn extension that one you will need to restore, not try and open it save it somewhere in C drive, usually at the top of the root directory

Colin_Keegan3hotmail

Hi Gerry,

It has been one busy weekend. I opened the Sample File and this seems to be working okay. I have placed a copy of my most recent back-up in my C Drive

Regards,

Colin.

GerryWinter

don't forget if it's a backup you need to restore it. if it's a working file, you can open it directly

Colin_Keegan3hotmail

Hi Gerry,

It looks like I am back up and running. As you might have gathered, I have no idea of what happened but is there something I can do to hopefully prevent it happening again?

My grateful thanks to you for your advice.

Regards,

Colin.