This does not appear to be the same computer - error message

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System
System Member Posts: 242 Moderator Moderator
in Personal Plus and Home & Business
This discussion was created from comments split from: 📢 Important info & Frequently Asked Questions - Personal Plus and Home & Business.

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  • PamelaK
    PamelaK Member Posts: 2 Novice Member Novice Member

    I have Reckon Accounts Personal 2015 which I am happy to continue using. My computer hard drive crashed & I had to install a new hard drive, so all programs had to be reinstalled. I did this with the download of RAP2015 from my Reckon account. Each time I installed the program it worked until I closed the program & tried to open it next time. The message I received was "This does not appear to be the same computer that your software was originally installed on. I called Reckon & received a new licence ID. I do not have this software installed on any other computer. Is someone able to help please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi @PamelaK

    We've got a help guide for that particular error message that contains info on how to resolve - https://help.reckon.com/article/ct3bu3taqd

  • PamelaK
    PamelaK Member Posts: 2 Novice Member Novice Member

    Hi Rav

    Thank you for your assistance. I have the program working again with the information you sent me.

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