Balance Due is incorrect in email template

FSAC

Is there a way to make sure the email template for the "Balance Due" shows up the correct balance.

This is the email from a receipted/paid invoice that has $0.00 balance owing but the email template pre-fills the invoice total which results in some customers duplicate paying for invoices.

I understand it shows correctly on the tax invoice but it would be good to not have to manually change the due balance amount.

Datarec

Hi @FSAC

It looks like you had customised an invoice email template.

If you go to your Preferences to the Send Forms section, in the Company Preferences is where you can modify a template.

Here is an example:

If you click on the Help button it shows the available 'special tags' that can be used.

What are you using as a special tag for the "Balance Due: "?

And where did you get that tag from? (What documentation did you reference?)

An attempt to replicate what an email would look like is above, where there is no special tag specified for the Balance Due: