ABA file incorrect/incomplete - Online Bank has no history

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Bernessa Roost
Bernessa Roost Member Posts: 35 Reckoner Reckoner
in Accounts Hosted

Morning brains trust 😁
I have an SOS question, processing payroll this morning, all was going well until I uploaded the ABA file into CommBank. File has the correct total debit amount but no employee details, no details as all to where that payment is going.
I have gone back into Online Banking to recreate the ABA file, but it is saying there is no history for that bank.

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The preview ABA File post exporting, but with a zero balance.

Bank is set up correctly.

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System has been funny this morning, in the list of employees while processing payroll, I had one employee listed twice. Employee on has one employee file.

Hoping someone might have a solution before I delete the entire pay run and start again.

Answers

  • Lucas
    Lucas Reckon Staff Posts: 452 Reckon Staff Reckon Staff

    Hi @Bernessa Roost,

    That's very strange. If you remove the employee from the pay schedule itself are you able to generate an ABA file that does not include them twice?

    Also, have you been able to generate another ABA file correctly? Could you possibly try and run Reckon Accounts as administrator as there might be read/write permissions that might be preventing the generation of the file correctly as I've seen it happen before.

    Let me know how you go!

    Thank you and speak to you soon.
    Lucas Andrews
    Technical Support Agent

    Lucas Andrews
    Technical Support Representative

  • Bernessa Roost
    Bernessa Roost Member Posts: 35 Reckoner Reckoner

    Hi Lucas,

    I have just logged in as the administrator and I am still unable to view the ABA History, still stating their is no history for CBA.

    "That's very strange. If you remove the employee from the pay schedule itself are you able to generate an ABA file that does not include them twice?" - Sorry, I am not 100% sure on this one, I am not running a scheduled pay run, I always run an unscheduled run each week and I have 13 employees to process for.

    I process two entity's, through separate Hosted files, the first one went through no problems. This one has me stumped.
    I have not deleted the pay run yet to try and generate another ABA file, this is my next course of action as I am on a timeline to get the payroll finalised.

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I thought the only way to recreate an ABA was to delete the pays and reprocess. Do you do a preview of the ABA first and agree the totals with the payroll report?

  • Lucas
    Lucas Reckon Staff Posts: 452 Reckon Staff Reckon Staff
    edited May 29

    Hi @Bernessa Roost,

    Could you please delete the pay run and attempt to regenerate the ABA file again for me please, whilst running it as Administrator? After that, please let me know how you go.

    Thank you and speak to you

    Lucas Andrews
    Technical Support Representative

  • Bernessa Roost
    Bernessa Roost Member Posts: 35 Reckoner Reckoner

    Hi Kris 😊
    I certainly do preview the file first to cross check, all appeared okay in the preview, just did not export as per the preview.
    There is a way you can delete and re-create just the ABA file, you can do this via the ABA History in the Online Banking Centre.

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    And then you get this window, where you can select the event.
    I have recreated today payroll run by voiding the original ones and re-entering.

    image.png
  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    ok thanks - I never knew that

  • Bernessa Roost
    Bernessa Roost Member Posts: 35 Reckoner Reckoner

    Hi Lucas,
    Thank you, I did Void the pay run and have re-entered. On this occasion the ABA file has created, exported and imported correctly 😁 Staff are paid. I did this in Admin log in.
    On my ABA History, I now have the new file created today, but still no historical data.

    image.png
  • Lucas
    Lucas Reckon Staff Posts: 452 Reckon Staff Reckon Staff
    edited May 29

    Hi @Bernessa Roost,

    It's good to hear that it was most likely the read/write permissions of the software being blocked, it appears to be a common issue with generating ABA files and it not saving the history nor generating the file itself correctly.

    It's still strange that your history is not being saved though.

    Thank you and speak to you in the future.

    Lucas Andrews
    Technical Support Representative

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I just looked in mine and I have no history- and that’s what I remember from the past

  • Bernessa Roost
    Bernessa Roost Member Posts: 35 Reckoner Reckoner

    This is the first time I have not had history logs Kris, has me a bit perplexed πŸ€”

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I have never had them

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