Software Loading Time

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 406 Reckon Star Reckon Star
in Accounts Hosted

Hello

is there an issue today?

The platform and reports is taking a long time to load.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager
    edited June 10

    Hi there @JO-ANNE_7327707

    There are no performance issues or outages with the Reckon Accounts Hosted service at the moment.

    If you're experiencing slowness, the first thing I'd recommend ending the active session in the Hosted control panel and then logging out. Log back in on an incognito browser window and then try again.

    If the same behaviour persists then my next recommendation would be to ensure your file is not the contributor to any bottlenecks in speed. The best way to address any file-related issues is to perform some common file maintenance tasks and I'll include some resources as a starting point here -

    https://help.reckon.com/article/raxkcjai2w

    https://help.reckon.com/article/87mkjxf1fa

    How to Verify Data and Rebuild Data for a company data file in Reckon Accounts Hosted

    Failing that, then I'd recommend giving our technical support team a call while you're encountering the issue so we can have a technician observe the behaviour and try to assist.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 406 Reckon Star Reckon Star

    thanks Rav

    I will try your suggestions

Categories