STP submission error code

Bronnie

Hi,

I have received the following error code:

Submission has been rejected by the ATO

Please review the ATO's response below and make the necessary adjustment:First two characters of the Tax Treatment Code must be one of the following: RT, RD, RN, AT, AN, AD, AP, SS, SM, SI, HR, HU, CT, CF, HF, WP, FF, NF, NA, DB, DV, DZ, VC, or VO

This particular employee had not provided a TFN so the default 000000000 was used. He also only worked two days before he decided he didn't want the position so his only pay was processed as part of his termination pay.

Can you please advise how I am to fix this?

Thanks

Bronnie

Jason_Z

Hi @Bronnie,

I remember encountering a similar error code on the community with another customer. In that case, I believe that the issue was due to selecting the wrong tax scale.

Could you check if the responses to this post are helpful?

https://community.reckon.com/discussion/8033723/payrun-errors-due-to-not-supplying-tax-treatment-codes

Let me know how it goes!!

Bronnie

Thank-you!

I did have the wrong tax scale - all fixed now.