My companies disappeared from GovConnect

UltracleanTechnology
UltracleanTechnology Member Posts: 6 Novice Member Novice Member
edited June 11 in Accounts Hosted

We have been using Reckon Accounts Hosted for the last 5 years and STP has been working fine up to May 2025.

Today when I logged into portal.reckon.com, the two companies have disappeared from GovConnect.

Please help, many thanks,

Fiona

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi Fiona

    I can see the Reckon Portal account these two ABN's are registered under is a Microsoft SSO-type login. Are you clicking the Continue with Microsoft button when logging into the Reckon Portal?

    image.png
  • UltracleanTechnology
    UltracleanTechnology Member Posts: 6 Novice Member Novice Member

    I always continue with Microsoft.

    But this is what I have, please see attached.

    Reckon GovConnect 20250611.JPG
  • UltracleanTechnology
    UltracleanTechnology Member Posts: 6 Novice Member Novice Member

    This is what it looks like last month:

    Reckon GovConnect 2021.png
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Ok I think I see what's happening here.

    You have two Microsoft SSO-type Reckon Portal accounts and I think you're currently logging in using the Microsoft account that the ABN's are NOT registered under.

    If you sign out and log back in using the original Microsoft account that was used for the Reckon Portal, it will bring up your ABN's in GovConnect.

  • UltracleanTechnology
    UltracleanTechnology Member Posts: 6 Novice Member Novice Member

    Thank you, would you please be able to email me the original Microsoft account?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    I've just flicked you a private message 🙂

  • UltracleanTechnology
    UltracleanTechnology Member Posts: 6 Novice Member Novice Member
    edited June 11

    Thank you Rav, unfortunately, that email address is no longer valid.

    Would you be able to change it to the current one?

  • UltracleanTechnology
    UltracleanTechnology Member Posts: 6 Novice Member Novice Member

    Hi Rav,

    Could you please assist me on this? We need to access Govconnect tomorrow.

    Many thanks,

    Fiona

  • Kris_Williams
    Kris_Williams Member Posts: 3,942 Reckon Hall of Famer Reckon Hall of Famer
    edited June 11

    The email address is the username and in my case it doesn’t matter that it’s no longer a valid email. More important that the phone number is the same. Have you tried logging in using the old username and password?

    I believe my friend’s email address is not valid, but can’t be sure. Still worthwhile trying

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi Fiona,

    I've just flicked you another reply on your PM 🙂

  • ViCSPA
    ViCSPA Member Posts: 10 Reckoner Reckoner

    Mine have disappeared too

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi @ViCSPA

    In the case of the OP, the above was due to logging into a different account than what the STP entities were registered to.

    Can I just confirm that you are logging in to the same account that you have previously been able to access GovConnect for your STP entities from? Do you have multiple Reckon Portal accounts?

  • ViCSPA
    ViCSPA Member Posts: 10 Reckoner Reckoner

    Yes - its the same one I have always logged into

  • ViCSPA
    ViCSPA Member Posts: 10 Reckoner Reckoner

    I do have multiple so I tried the other one as well and its not there either (but it was never in that one). I called support yesterday and they tried to tell me the email address doesnt match but nothing has changed at my end.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    What appears on-screen when you try to access GovConnect? Is there an error message appearing?

    What is the ABN that you have registered to GovConnect previously?

  • ViCSPA
    ViCSPA Member Posts: 10 Reckoner Reckoner
    image.png

    ABN is 39743420792 - it has just disappeared

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Thanks for that. I can see that your account is registered as a Microsoft SSO-type account.

    A couple of questions;

    • When logging in, are you clicking the Continue with Microsoft button?
    • If you are, are you signed into the correct Microsoft account?

    I can see the email address for the account is different to the email address listed on your Reckon Community account. Have there been any changes to your email address and/or Microsoft account recently?

  • ViCSPA
    ViCSPA Member Posts: 10 Reckoner Reckoner

    Yes the log in I always use is with the Microsoft button - I only have one microsoft account. Yes the email addresses are different but this has been the case for many years and I havent had a problem until now.

    The other log in I can log in with the username and password and that has the same email as the account but I dont ever use that for STP

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Gotcha, that makes sense and thanks for confirming @ViCSPA

    Can I get you to please send me a screenshot of the profile page when you're logged into Microsoft-enabled Reckon Portal account that shows the login email address in a private message. It'll look something like this -

    image.png

    I'd like to get this over to our dev team to investigate a bit further on what's happening here.

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