Problem sending batch emails

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Kris_Williams
Kris_Williams Member Posts: 4,027 Reckon Hall of Famer Reckon Hall of Famer
in Accounts Hosted

Since the upgrade a client is unable to send emails in a batch, they have about 70 invoices per day, but lately only some get sent and they have to manually work out which ones haven’t gone and resend the next day

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,354 Reckon Community Manager Community Manager

    Hi @Kris_Williams

    Is this happening consistently for this client ie. every time they send out a large volume of invoices in one batch or does it occur on just the odd occasion?

    Also, and I'm not sure if this will be easy to answer, but is there any commonality in terms of which recipients are being missed in the batch? ie. is it the same recipients each time this has occurred or is it random?

    If you view the Email Report from the Hosted dashboard, does it show all emails in the batch ie. the full 70 for example, have been sent successfully?

  • Kris_Williams
    Kris_Williams Member Posts: 4,027 Reckon Hall of Famer Reckon Hall of Famer

    so for now the problem is intermittent, no way of telling if it’s the same customers, it has been happening since the new version was released. However all the batch went successfully today, so I have asked them to let me know the next time it happens and I will look at the log file

    Thanks @Rav

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,354 Reckon Community Manager Community Manager

    No worries at all, hopefully it won't happen again but let me know how you go on the next batch 🙂

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