RAH FREEZING

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
in Accounts Hosted

Morning

is there an issue?

I can't do anything. Keeps freezing and going into "not responding" mode

Answers

  • Eric Murphy
    Eric Murphy Member Posts: 288 Reckon Hall of Famer Reckon Hall of Famer

    I've been logged in and using it for the last few hours. No problems here

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I've been logged in since 7am this morning, it was fine but last hour or so it's doing this.

    I'm now trying to verify data and it is doing the same thing "not responding"

  • klaura
    klaura Reckon Staff Posts: 390 Reckon Staff Reckon Staff

    Hi @JO-ANNE_7327707,

    I'm sorry to hear you're experiencing this again. I was wondering if you've had a chance to follow the step outlined by Rav in this post?

    Software Loading Time — Reckon Community.

    Best regards,

    Karren

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I am currently trying to verify data and it has gone into "not responding" mode.

  • Eric Murphy
    Eric Murphy Member Posts: 288 Reckon Hall of Famer Reckon Hall of Famer

    From what I've seen with some clients, that can happen if your file is abnormally large or if you haven't maintained it.

    If you're verifying, it'll still be working in the background even with the not responding message. You just have to wait for it to finish.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    I verify the file on a regular basis.

    I have just come back to the pc after leaving it for 15 minutes, it is still on 0% and not responding.

  • Eric Murphy
    Eric Murphy Member Posts: 288 Reckon Hall of Famer Reckon Hall of Famer

    You need to do more than just verify it. How big is your file?

    It sounds like you probably need to rebuild it. I've learned from this Community that rebuilding 3x is the play. You should probably re-sort your lists while you're at it and maybe create a portable backup.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
    edited June 16

    so far this morning

    I've done a verify, I'm now doing a back up, then I will do a rebuild.

    this process so far has taken me two hours

    The file is quite big.

  • Eric Murphy
    Eric Murphy Member Posts: 288 Reckon Hall of Famer Reckon Hall of Famer

    Sounds like your file is the problem rather than the service itself.

    How big is your file exactly? 5MB, 500MB, 5GB, 500GB???

    It sounds like it sorely needs a rebuild. You should probably create a portable backup as well.

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