PDF failed to upload when printing invoices

Options
CareyPoulter
CareyPoulter Member Posts: 15 Reckoner Reckoner
edited June 19 in Accounts Hosted

I upgraded to Reckon Accounts Hosted 2025 and now when I go to print invoices the process starts and then I get an error message - PDF failed to upload and there is a button to push which says reload but nothing happens? Anybody else experiencing this? I tried the preview option but the pages came up blank.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Morning @CareyPoulter

    Which browser are you using at the moment? Also, can I just confirm, have you previously enabled pop-up permissions in your browser?

    Could I get you to please add a screenshot of the message you're seeing on-screen when trying to print?

  • CareyPoulter
    CareyPoulter Member Posts: 15 Reckoner Reckoner
    image.png

    Using Chrome and pop up are enabled

  • CareyPoulter
    CareyPoulter Member Posts: 15 Reckoner Reckoner
    Capture.JPG

    This is the print screen that comes up first

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Thanks for that @CareyPoulter

    Is this occurring on any/all invoices that you attempt to print or just a select one?

    Can I get you to restart your session by clicking Profile ➡️ End Session. Log back in but before launching your file, go to the RAH Control Panel first and log off any active sessions if there are any listed.

    Launch your file again and then try printing again. Does the same thing occur after this?

  • CareyPoulter
    CareyPoulter Member Posts: 15 Reckoner Reckoner

    That seemed to work. Thanks Rav.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Awesome, glad to hear its back on track 🙂 Sing out if you have any more trouble.

  • John Graetz
    John Graetz Member Posts: 1,591 Reckon Hall of Famer Reckon Hall of Famer

    Although it might not be relevant in your case, another thing that you can check is to see if the paper size has defaulted to Letter size, instead of A4 size. That can be another reason why it will not print.

Categories