See Clipboard box doesn't have "Allow" buttons visible and just stays there blocking the menu

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183443
183443 Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

Hi,

In the new Reckon, see below that no "Allow" button is showing for us to select. We cannot get rid of this box - it just stays there which is annoying even if we are not wanting to use the clipboard. What should we do? Thanks.

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  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    Hi @183443

    Can I ask what browser you are using to get this message?

  • 183443
    183443 Member Posts: 4 Novice Member Novice Member

    Thanks Jason. We're using Edge

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    Thanks for confirming @183443

    My recommendation would be to use Google Chrome, as it is the recommended browser for accessing Reckon Hosted.

    Alternatively, you could try adding the URL to the allowed sites under the Cookies and Site Permissions section in Microsoft Edge settings. This approach resolved the issue for another user. However, I wasn’t able to replicate the same message on my own system, so I couldn’t test this solution personally.

    image.png
  • 183443
    183443 Member Posts: 4 Novice Member Novice Member

    Thanks Jason. I added the url above to the Clipboard settings in Edge and this appears to have worked. Thanks for your help.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    No problem @183443

    The team has already reported this message to our developers, so hopefully they’ll be able to find a way to prevent it from appearing without needing to go through all of this.

    If it resolved your issue, please consider marking it as answered. It makes it easier for others to find the right answer in the future.

    Thanks!

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