Every time I try to open my Reckon Home and Business Account

SUZANNE BROWN

it always asks me if I am a new User it doesn't seem to hold my accounts in Memory, I always have to restore From my Back up copy , I have plenty of Memory

Rav

Hi @SUZANNE BROWN

This can occur for a few reasons and I'd recommend checking out the info in our help guide here - https://help.reckon.com/article/n15fstuokj

In particular, I'd strongly suggest ensuring your file name is less than 8 characters in length as outlined in the article.

SUZANNE BROWN

Hi Rav

Thank you for responding I am using Reckon Accounts Home & Business V31 it is not Hosted it is Desk top

Will this advise still help

GerryWinter

If you like give me a call and we can sort it.

SUZANNE BROWN

Hi Thank you for responding I shortened the File Name and I will see if that fixes it Thankyou

GerryWinter

Have you saved the working file location to C:drive