Can I access the STP portal without downloading an STP file?

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Retreev
Retreev Member Posts: 52 Reckoner Reckoner
in Accounts Hosted

Occasionally I need to access the STP portal, but I don't know how to do it without pretending I am uploading a file to the system.

I go to Employees - Process Single Touch Payroll and then I just select all employees and click export. I then have to save that file to then access the STP portal.

I know it's no big deal, but I was wondering if I can access it without saving the file?

Thanks

Answers

  • NarellePaterson
    NarellePaterson Member Posts: 125 Reckoner Reckoner

    I would like to know also. I would like to check figures before EOFY without submitting a payroll event.

  • Lucas
    Lucas Reckon Staff Posts: 437 Reckon Staff Reckon Staff
    edited June 25

    Hi @Retreev,

    You can access the portal for STP by going to https://portal.reckon.com/ , you will need to login with user name and password that you use to login to GovConnect.

    Once you have done that, you will be able to look at the GovConnect entity anytime you want without having to export.

    Let me know how you go!

    Lucas Andrews
    Technical Support Representative

  • NarellePaterson
    NarellePaterson Member Posts: 125 Reckoner Reckoner

    Got into the Reckon gov connect but it took me to the get started page and prompts me with inputting info for first tome access?

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 463 Reckon Staff Reckon Staff

    Hi @NarellePaterson

    This usually happens if you have logged in to portal account with no active subscription or STP tile? If you can please confirm if you are logged-in to correct account.

    You can check that by clicking on Profile icon as in the screenshot attached -

    image.png

    If you are unsure of the username to access the GovConnect, please provide me with the ABN of the book and will be happy to help you with that. You can message me privately with the requested information.

    Feel free to let us know if any concerns/issues. Thank you!

    Regards

    Tanvi

  • Retreev
    Retreev Member Posts: 52 Reckoner Reckoner

    Hi @Lucas,

    Thank you for that information. Is that link anywhere on the Reckon Hosted menu, or is it a separate thing?

    Thanks.

    Belinda

  • Kris_Williams
    Kris_Williams Member Posts: 3,999 Reckon Hall of Famer Reckon Hall of Famer

    open browser

    Portal.reckon.com

    Login using same details that is used to login from Reckon

  • NarellePaterson
    NarellePaterson Member Posts: 125 Reckoner Reckoner

    Thanks but I have tried to open it takes me to reckon gov connect and asks me to

    "In order to quickly and accurately connect you to the ATO 

    for the first time

     please fill out the following information below;"

    if I click on profile on this page all my info is there but still can't see existing STP info

    Do I have to fill in the info to start account I am worried that would mean I am starting a new account with Gov Con and I don't want that I want to access the existing account.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager
    edited June 25

    Hi @NarellePaterson

    Do not create anything new in this account. You're currently logging in to the Reckon Portal with a different login to what your STP entities/ABN has been registered to which is why you're not seeing anything and being prompted to setup GovConnect for the first time.

    Instead, if you login to the Reckon Portal with the same credentials that you usually login to the Portal with, you'll be able to see and access your STP entities in GovConnect as usual. This doesn't necessarily mean the same login credentials as your Reckon Accounts Hosted account, its whatever login you use to access the Reckon Portal/GovConnect.

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