Recent file history not updating

Stephen_10863767

Recent file history not updating after hard drive replacement

Rav

Hi @Stephen_10863767

Can I get a bit more info on what's happening here. Is your list of previous company files only showing the last file opened?

Stephen_10863767

Hi Rav, thankyou for taking this on.

Four previous companies are listed, since replacing the hard drive this very handy list has not changed.

Clicking on a company brings up a message "Could not open file: E:\USERS\Stephen.QDF."

Companies can still be found scrolling through the list.

This one has our IT man stumped.

Stephen

Jason_Z

Hi @Stephen_10863767,

Just checking, when you mention the "recent file history," are you referring to this section here?

If not, a screenshot would be greatly appreciated for clarification.

Thanks,
Jason

Stephen_10863767

Hi Jason, thank you for responding.

Jason_Z

Thanks @Stephen_10863767

Could you also confirm which version of Reckon Accounts Desktop you're using? It looks a bit different from mine. For reference, my recent file history appears like this:

GerryWinter

@Stephen_10863767 You are using the Personal Range and you need to setup a lot of things, best to call me and i will work thru them with you.