Pop up box covering menu

Options
Lonnae Harris_10409904
Lonnae Harris_10409904 Member Posts: 3 Novice Member Novice Member
in Accounts Hosted
Screenshot 2025-06-27 122810.png

The above pop up box has been showing in the top left corner of my accounts since yesterday and I can't seem to remove it. It is covering all the menu items there and will not go away.

Tagged:

Answers

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff
    edited June 27

    Hi @Lonnae Harris_10409904 ,


    May I kindly ask which internet browser you're currently using? Additionally, have you enabled pop-ups in your browser settings?

    I’ve attached the previous communication related to the same issue you're experiencing. Please find the link below. I hope this provides the clarity you need and helps resolve the matter.

    https://community.reckon.com/discussion/comment/20655617#Comment_20655617

    Let me know if you need any further assistance!!

    Regards,

    Reeta

  • Lonnae Harris_10409904
    Lonnae Harris_10409904 Member Posts: 3 Novice Member Novice Member

    I am using Edge - will try adding the URL to allowed sites and see if that works. Thanks!

  • Lonnae Harris_10409904
    Lonnae Harris_10409904 Member Posts: 3 Novice Member Novice Member

    Update - that worked - pop up has now disappeared.

  • Reeta
    Reeta Reckon Staff Posts: 292 Reckon Staff Reckon Staff

    Hi @Lonnae Harris_10409904 ,

    Glad to hear that it worked !!

    If you need any further assistance, our community is here to support and help you.

    Regards,

    Reeta

Categories