Has anybody had trouble signing into Reckon hosted?
I had the same problem yesterday but managed to get on by changing my password but today it wont even give me that option, reckon support has not been any help!!!!!
Answers
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What is happening specifically for you when you attempt to login right now?
Can you post a screenshot of the error message. The issues we experienced yesterday have been resolved so I'd very interested in understanding what issue you're currently contending with.
Let me know when you can
Cheers
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it just keeps trying to come up with the red R saying trying to connect it eventually comes up with unable to connect please press retry or contact your administrator
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this is the message I've😤 been getting all day
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Close that and go into the Reckon Accounts Hosted control panel on the dashboard screen.
Click on Log off Remote Sessions and log off any active sessions that are listed there. Once that is done, logout by clicking the Logout option in the top right corner. (This step is important).
Log back into Reckon Accounts Hosted and try launching your file again.
Does the same behaviour persist after that?
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hi
There were no active sessions so no difference then what has been happening all day…..Honestly???
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Thanks for checking, in most cases the above steps resolves the issue hence the suggestion.
In that case we may need to check something else out. It looks like you haven't added your Customer ID in your Reckon Community profile but I believe I may have tracked down your account, however can you let me know which user you're attempting to login with, the -1 or the -3 user?
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3
This is so annoying i need to put 3 to answer your question
but need to type 19 characters,
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I Did ring technical at 9.00am this morning and he tried resetting my password he said he was getting on from his end but said he would have to go "higher" and would ring me back. I just rang half an hour ago and was told that the guy who took my call this morning would call me back in 5 mins and i asked what the hold up was, he said he was probably dealing with other priorities, is not being able to access the entire software program not a priority and 5 minutes is not an hour in my world when I havent been able to complete any work nor serve anybody all day!!!!!
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Really sorry to hear our teams didn't get back to you as promised today, I've already fed that back to the leaders in the tech support team.
I can't make any guarantees but I'm trying to get this checked over on my end right now so leave this with me for a couple of minutes and I'll come back to you.
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its ok ive just tried again and got on I hope this doesnt reoccur tomorrow morning
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The team have checked and can see a successful login that started in the last few minutes. Can you please confirm you've been able to login successfully?
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Thanks for confirming you've been able to successfully login. Sing out if you have any further trouble.
Cheers
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having the same problems this mornng?
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i have been having trouble for this will be the third day now that I haven't been able to get into reckon. Yesterday not sure how but i managed to finally log in at 4.50pm after contacting or at least trying to contact reckon. I am at my wits end I can't do a sale pay bills send bills nothing!!!!! I have sent reckon a message this morning at 9.00 am but again nothing, where is the customer service reckon????
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I've been logged in and working in Hosted fine for a couple of hours.
It's the weekend so I don't think any Reckon staff will be online here today but it might be worth actually providing specific information on the actual problem you're getting rather than just complaining without any details so perhaps the Community might be able to help.
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I've merged your new post into the one from yesterday. Sorry to hear you're having trouble today with your login as well, that's really disappointing.
Is it the same error on the same user login as yesterday?
Have you been through the previous steps logging off any active sessions etc?
If the answer is yes to both of the above then can you please do the following 👇
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Head over to this page - and take a screenshot of what appears after you click the Check Again button. It should look similar to this -
2️⃣
Secondly, obtain a HAR file from your browser and send it over to me, it'll show our devs more info on what's happening there. I've got a guide with step by step instructions on how to obtain a HAR file here.
Here's a quick summary of the steps 👇
- Stay on the page with the error
- Click on the menu button in Chrome ➡️ More Tools ➡️ Developer Tools
- In the Developer Tools panel, click the Network tab.
- Check the box labelled Preserve log
- Click the Clear network log button (a circle with a diagonal line) to remove any old logs.
- Make sure the Record network log button (●) is red. If it’s grey, click it once to start recording.
- Click the Retry button on the error message you're seeing in Hosted
- Once the error appears again, click the Export HAR icon (a down arrow) and save the file.
- Save the
.appstreor.harfile and let me know once you've got it.
I know that's a fair bit of info and it sounds somewhat complicated so if you're not comfortable with doing so, I completely understand. Instead, our technical support team can help with obtaining the necessary info and HAR file so we can get this looked at.
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im looking for the network tab in the developer tools im just getting a heap of small writting
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…………………………………………………..
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good for you glad you can do your work and everything is fine for you
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I've asked a senior member of the technical support team to give you a call and help with obtaining the HAR file from you so we can further investigate. They'll be in touch shortly.
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Hi Rav.
Thanks so much for trying to help i have had to leave today and will have to deal with it on Monday. If you could please organise for something to happen on Monday I would really appreciate it. This is getting pretty desperate now due to not being able to get on for so long.
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