Resc

jspinks jspinks

Hi

the RESC amounts are not showing correctly in STP Finalisation Report. Employer pays 11.5% super, and an additional .5% super, several employees have salary sacrifice, and several employees have RESC. I have ran the super report and the amounts for RESC are showing correctly for employees but not showing correctly in STP.

Can you help or do I call support

Zappy

Hi there @Novice

Have you tagged them properly in the payroll set-up?

This is a simple error but the fix is simple

Call me any time

Kr 0407 744 914

Acctd4

Hi @jspinks jspinks

This is usually due to a known glitch which is included in the detail here (along with how to resolve) :

https://community.reckon.com/discussion/comment/20654816#Comment_20654816

(The initial question above is regarding STP submission types but if you scroll down the thread, you'll see this query & solution also 😊)

jspinks jspinks

i have done all the above, no difference

Acctd4

Then the issue will be with your Payroll Item configurations. You're welcome to email me direct if you need 😊

jspinks jspinks

Am I able to call you, or what is your email address

Acctd4

shaz@accounted4.com.au

Apologies … my details are normally on all my posts automatically.

(Not sure why they’ve disappeared @Rav 🤔🤔🤔)

Rav

@Acctd4 Hey Shaz, I can still see your details in your signature (see below). Just checked on incognito as well and it shows there too. The only spot a signature won't appear is when viewing the Community on a mobile phone browser app, which I believe is due to the limited screen real estate available on those devices.

Acctd4

Thanks @Rav !

Now I've logged in on my PC, I can see it's there 😊

(I was on my phone before & it looks like the forum just doesn't show auto signatures when viewed on a mobile 😬)