License Renewal

sullah

I paid my renewal license but I can not open my reckon Personal Plus 2022 V31because it says it has expired.

GerryWinter

you need to uninstall the 22 version and install the v31

sullah

I have already V31 But Last week I paid my renewal. I received payment receipt from Reckon that it is paid. But still it says it is expired. I uninstall previous version and installed new version by using previous installatioin key but it says still expired. Do I need a new installation key.

sullah

and from where I will get new installation key. Should I ring Reckon.

GerryWinter

you we'll get your installation key from your members site at members.reckon.com with your ID and pin

sullah

Thank you Mr Gerhard Winter

Yes I got installation key from members site and I have installed the new software. Thank you and appreciate your help.

Do we get every year new Installation key when we renew Reckon ?

Do we get each time a new installation key when there is a new version during the year?

GerryWinter

yes we do usually only once per year

https://community.reckon.com/discussion/comment/20655940#Comment_20655940

sullah

Thank you and appreciate your help today.

PeterT13

I have the same issue with License Renewal. When I first start Reckon Accounts it asks me for the License Key, which I enter and Reckon accounts opens okay, but when I close Reckon accounts and open it again I get the following screen.

Please advise how to solve this issue

GerryWinter

you need to check the file location and also the name length. no more than eight characters

PeterT13

I am using default file location and file names.

GerryWinter

tell me what they are and I'll see if they're correct

PeterT13

Software is installed in C:\Program Files (x86)\Reckon Accounts Personal

Data is in C:\Users\Peter\Documents\Quicken with file names QDATA.xxx

This problem has only occurred with the license renewal. The fist time I restarted Reckon Accounts it asked for the

PeterT13

I have finally resolved this issue by redoing the license option with: "Start over with a new Installation Key" and putting in the same license key as when I started Reckon Accounts after the installation.

Thanks Gerry for your responses.

Peter