Important - Reckon Payments powered by Novatti will be decommissioned on 1 August 2025

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Rav
Rav Administrator, Reckon Staff Posts: 14,355 Reckon Community Manager Community Manager
edited June 29 in Reckon One
Reckon Payments - Decommission.png

Novatti will be decommissioned on 1 August 2025

Hi everyone

Please be advised that Novatti will be decommissioned as a payments provider within Reckon Payments, effective 1 August 2025.

This change is due to internal system issues faced by Novatti, which are unfortunately outside of our control.

I'm using Reckon Payments, what does this mean for me?

  • From 1 August, you’ll no longer be able to process payments using Reckon Payments, powered by Novatti.

  • To continue receiving online payments, we recommend switching your payments to PayPal, which is fully integrated with Reckon One and available to set up today.
    For info on setting up PayPal as a payments option in your Reckon One book, click HERE and for full information on Paypal's fees and T&C's visit their website here.

Need help or have a question?

We understand this may cause inconvenience and appreciate your understanding as we work to support you through the transition. If you need support setting up PayPal or have any questions, please leave a reply below and we'll do our best to assist.

Comments

  • Eric Murphy
    Eric Murphy Member Posts: 295 Reckon Hall of Famer Reckon Hall of Famer
    edited July 2

    This is good news. A client of mine had the unfortunate luck of having to deal with Novatti after they stopped working 3 times in the last year or so. The experience was diabolical.

    Good riddance.