EOFY report showing more employees than I have

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karen2658
karen2658 Member Posts: 4 Novice Member Novice Member
edited July 1 in Reckon One

Hi, just attempting my STP EOFY report, should be simple as there are only 2 employees.

However the report is showing 5 employees, 2 with the same name, and 3 with the same name. There for the report is doubling one gross income and multiplying the other X3.

I just don't know how to sort this out.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,355 Reckon Community Manager Community Manager

    Hi @karen2658

    Just checking, did you create additional employees at some point throughout the financial year and then archive them?

    If you go to Employees and then click on the Archived tab, are there any employee entries listed there for these unaccounted employees?

  • klaura
    klaura Reckon Staff Posts: 393 Reckon Staff Reckon Staff

    Hi @karen2658,

    Could you please let me know if there are any employees in your archive list? You might want to verify whether these names are duplicates of the current active employees. Additionally, you may want to check if these duplicate entries have the initial YTD set up.

    I hope it helps.

    Karren

  • karen2658
    karen2658 Member Posts: 4 Novice Member Novice Member
    edited July 1

    No , I only have one archived employee, that was terminated years ago.

    I actually did have an issue at the start of this financial year, when i couldn't mark any pay runs as paid, however I rang the phone number for technical assistance and they somehow magically fixed itπŸ˜‚. Since then things have been working fantastically. till nowπŸ˜“

  • klaura
    klaura Reckon Staff Posts: 393 Reckon Staff Reckon Staff

    Hi @karen2658,

    Could you please allow us to access the book so we can look into this matter more thoroughly? I will be sending you a private message shortly to kindly request your book details.

    Best regards,

    Karren

  • karen2658
    karen2658 Member Posts: 4 Novice Member Novice Member

    yes thank you, email address is hammohouse@gmail.

    kind regards,

    Karen

  • karen2658
    karen2658 Member Posts: 4 Novice Member Novice Member
    FY2024-25_finalisation.pdf

    This is the report that the eofy is showing.

  • klaura
    klaura Reckon Staff Posts: 393 Reckon Staff Reckon Staff

    HI @karen2658,

    The development team has informed me that they have resolved the issue concerning the EOFY report. Could you please verify this on you end?

    Best regards,

    Karren

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