reinstallation of programme

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Andy Wilson
Andy Wilson Member Posts: 3 Novice Member Novice Member
edited July 1 in Personal Plus and Home & Business

My personal plus programme is locked. I have downloaded the updates but cannot loadinto the system. nothing is making any sense. can i get some assistance to reopen my programme please.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,512 Accredited Partner Accredited Partner

    What is actually happening

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi @Andy Wilson

    Agree with @GerryWinter, can you please provide more information on the actual issue.

    When you say the software is locked, what does that mean? If you try to launch the software what is happening on-screen? Are you encountering an error message? If so, what is it?

  • 71329
    71329 Member Posts: 2 Novice Member Novice Member

    After 3 calls I finally received help from Reckon support team. My software was compromised.
    I had to remove installed program and they supplied new software download.

    I have downloaded & installed the new software & been able to open my file successfully. It was a trying process however I am back!

    Thank you!

  • 71329
    71329 Member Posts: 2 Novice Member Novice Member

    the program ended up telling me my software was compromised. The download was corrupted! Crazy as I had used that download successfully in April.

    The 1st responders were in able to help, it took a few attempts to get through to the right people.

    All good for now

  • Andy Wilson
    Andy Wilson Member Posts: 3 Novice Member Novice Member

    Error shown is error 90.

    I i downloaded the programme and that was as far as i got. I was not able to see what to do to progress further. Message was to remove installed programme however I could not open the programme at all. Not being a tech wiz I am worried about losing all my work.

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