Snapdragon® X Plus (8 Core) processors

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Lionel Johnson
Lionel Johnson Member Posts: 21 Reckoner Reckoner
edited July 3 in Personal Plus and Home & Business

I am looking at buying a new laptop and am looking at a Microsoft Surface Pro.

These have a Snapdragon  X Plus (8 Core) processor - all my previous computers used Intel CPUs.

I have heard some reports that some software is incompatible with these processors.

Interested to hear if there are any issues with running Reckon Personal Plus on these machines

Answers

  • Eric Murphy
    Eric Murphy Member Posts: 304 Reckon Hall of Famer Reckon Hall of Famer

    Is that an ARM processor?

    I don't know too much about it but there was a post here a while ago asking about the compatibility of ARM with the software. You should be able to find it from the search

  • Lionel Johnson
    Lionel Johnson Member Posts: 21 Reckoner Reckoner

    https://community.reckon.com/discussion/comment/20656402#Comment_20656402

    Yes, Snapdragon chips are based on ARM architecture.
    I will search for that as per your suggestion - thank you.

  • Lionel Johnson
    Lionel Johnson Member Posts: 21 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20656402#Comment_20656402

    Thanks Eric,
    I found that post about the compatibility of ARM with the software.
    It seems there are no issues with running Reckon on machines with Snapdragon processors.

    Thought I would update this post in case relevant to others with the same question,

  • CarolynA
    CarolynA Member Posts: 8 Reckoner Reckoner

    I just installed Reckon 2025 onto a new Laptop with the Snapdragon processor; after ensuring that it had all the system requirements for Reckon software.

    I am unable to email payslips and invoices and the reason I have been given is the Snapdragon processor.

    A tech consultant spent 80 minutes on my laptop yesterday trying to find a work-around but to no avail.

    Resolution: create a PDF of anything that I want to email and send it manually through my Outlook.

    I really hope that Reckon are going to find a fix for this?

  • Eric Murphy
    Eric Murphy Member Posts: 304 Reckon Hall of Famer Reckon Hall of Famer

    @CarolynA in fairness the other post about Snapdragon literally has a response from the admin stating there are issues with emailing and importing.

  • CarolynA
    CarolynA Member Posts: 8 Reckoner Reckoner

    I may be a novice at Reckon Community @Eric Murphy but if there is compatibility issue with software/hardware it should be noted in the Release Specifications. The last place I should be looking is at the community of users.

    I was told that laptops are all moving to the Snapdragon processor and it is a MAJOR ISSUE not being able to directly email documents from Reckon!

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