Reckon Accounts Hosted - exporting to Excel

Therese R

We are trying to export to excel the report : Profit & Loss by Job for specific financial years. We can export it but when we download the report it is blank.

We think there is an issue with the number of columns in the report. We have tried making the report smaller by deselecting the space between columns in the Advanced tab but to no avail. for 2 of our most recent Financial years.

Any suggestions as to what we can do? We are not able to export to CSV either. Columns appear to max out at ZZ.

GerryWinter

Just did a test and mine worked ok, so check your date range and if you see the amounts on your screen that is what is showing after the download.

Call me if you need a hand.

Therese R

HI @GerryWinter

I have just tried again and it appears to be working now. Our issue was that we could export but when we downloaded the file it was just blank. There were two of us that were having the same issue.

Miraculously it now seems to work.

Thank you for your assistance though.

kind regards

Therese

Therese R

Hi again @GerryWinter

As it turns out, the spreadsheets that downloaded ended at column ZZ even though the actual sheet goes beyond ZZ

We can view the full report on screen but for some reason only the data exported ends at ZZ. This is about 3/4 of the way through the report.

Any other suggestions please?

Kind regards

Therese

GerryWinter

Give me a call this afternoon and let me see what going on.

Therese R

Okay thanks Gerry - will do