Reckon is asking me to select a valid bank account

sylviaseet

I have been adding 12 months or reckon invoices over the past 12 months as I have paid them and now paid myself bank (June 2025)

I wanted to add the payment to the 12 invoices and it won't let me do it (allocated the payment). It is asking me to "Select a valid bank account" and yes the bank account exists.

I have done it this way for years and Reckon invoices can only be paid via a cc???

I need to finalize EOFY and cannot close off my books. How do I overcome this problem.

The only way I can think of is just raise one invoice and pay it back that way. But this does defeat the purpose of being able to enter the invoices in on a monthly basis (over the 12 months) like it used to work.

Thinking it maybe a software issue. Anyone else had this?

Rav

Hi @sylviaseet

Welcome to the Reckon Community.

Can you please step us through the exact steps you're going when attempting to add a payment to these invoices and include screenshots where possible.

Just to clarify, do these invoices already have any payments associated with them?

sylviaseet

Hi,

For 12 months I have been entering the invoices as they are received monthly from reckon. Each are dated 28th of the month.

It came to the end of June, so I wanted to reimb myself back for the 12 months subscription.

Went to bills, unpaid bills and selected them all (12), then hit make a payment, selected my date which was 28th June (no I have not closed off June), payment method, check and yes I did try a few others just in case that would make a difference, all the 12 invoices were showing down the bottom with all amounts allocated, then went to select bank account, and that's went it gets upset, it then goes red and if I highlight the side it says please select a valid bank account and I cannot finish it.

This bank account has been used throughout the whole year and past years as well.

The only thing I found I could do is to add an bill for the full amount (12 months' worth) and record it that way which worked but no I have 12 unpaid bills sitting there. This does defeat the purpose of entering them in monthly so I can track it. Our other business module book worked perfectly.

What advise do you have please

Rav

Thanks for the additional details @sylviaseet

I've tried to go through your steps in my own test book and I can't seem to replicate what you're experiencing. See my screenshot below 👇

If you go Banking ➡️ Bank Accounts ➡️ Select the spanner button next to the specific bank account in question.

Is it set to Open and is there a lock-off date set? If there is a lock-off date, are your bills dated before this specific date?

sylviaseet

It was open. Mine looked the same but then went red for the bank.

I had 12 invoices for the FYE like I have done in past years and never had a problem.

Should be able to just tick them all, say I want to pay them and job done but it will not let me.

I even tried checking with other bank accounts and still nothing!

I think the easiest way forward is to delete them all and just raise one invoice and pay it that way, but really defeats the purpose of it all.

We are on a cash basis so for that side also should not affect the EOFY figures either

sylviaseet

I also did the same with our other book and it worked perfectly.

sylviaseet

Hi Rav,

It's ok now I have been able to fix it.

Thanks anyway for your help.

I think maybe there was just a glitch in the system yesterday. I just did a bit of locking, unlocking, deleting, unlinking, reconsolidation etc and its all good not lol