augregfind Query Failed , when i export for STP

Luke_7150954

Hi

Do not recall if this happened last week (first pay run for the year)

But i get this error when exporting in single touch payroll:

access is denied -

auregfind Query failed

I click ok and it seems to create the STP fine, be good to resolve the issue though?

Has anyone experienced this, this year?

thanks

Luke

Eric Murphy

I'm pretty I came across this a while ago for a client. It was related to a specific character in the file name. Have you changed your file name recently?

Luke_7150954

No changes to file name

Luke_7150954

Only thing I did was update the version of reckon

Alexis McKeown

Dear @Luke_7150954 ,

If you go into Company → Company Information, can you tell me the Company Name and Legal Name that you entered?

If either field has any special characters such as ( ) + = { } [ ] ; : " < > ? / \ | / * @ # $ % ^, your file is likely experiencing an issue wherein Reckon gets an Invalid File Path error and cannot create the file.

Kind regards,

Luke_7150954

Hi Alexis

In the company name there was two spaces

example:

Company Super Store

I have removed the double space (between super and store) to a single space, and now it works again.

There were no other special characters.

Thanks

Luke

Luke_7150954

Hi

This error has reappeared again (maybe I didn't fix it last time afterall)

Any further ideas on this?

Thanks

Luke

Kris_Williams

I have had this before and didn’t have to change anything. I think I just had to ok on it but it still went through. Haven’t had it for a while

Alexis McKeown

Dear @Luke_7150954 ,

Can you confirm that none of your Employees have special characters in their Employment Details?

You may also wish to check your Company File's name for special characters, and also check the Company Information again.

Kind regards,