Restore rkn files

gavanhe

When I try to restore a rkn file, the dialog comes up with one or more backup files are missing".

Any ideas or resolutions.

Tanvi_kataria

Morning @gavanhe

Apologies for the inconvenience.

Please find the attached article for your reference - One or more files missing when I restore a backup in Reckon Accounts Personal. - Reckon Help and Support Centre

I hope this helps. Please feel free to reach out if any concerns/issues. Thank you!

Regards

Tanvi

gavanhe

I use Reckon accounts personal 2019 and dont have a file named Qbprint.qbp in the Reckon Accounts Personal folder. have searched all subfolders with no results. I do have the six files in the backup folder as you suggested: QEL QIN QPH QDF IDX HCX.

gavanhe

When I try to restore a rkn file, the dialog comes up with one or more backup files are missing.

Your solution:

Make sure that all 6 required files are in the location and that the folder that they are in is set to read/write not read only (see below)

1) Locate the Qbprint.qbp file in the QuickBooks Installation Directory.

2) Right-click the filename, and then choose Properties.

3) In the Attributes section of the General tab, de-select the Read Only Option.

4) Click OK to save your changes.

I use Reckon accounts personal 2019 and dont have a file named Qbprint.qbp in the Reckon Accounts Personal folder. have searched all subfolders with no results. I do have the six files in the backup folder as you suggested: QEL QIN QPH QDF IDX HCX.

Any further help appreciated.

Ps The unzipped file is normally password protected. Does this cause an issue.

GerryWinter

Where are the files located and what is the file name?

gavanhe

The file name is G&W2019_20250708.rkn and the location is: c:\Data\REckon\Quicken\

Regards

Gerry Van Hees

GerryWinter

Ok, give me a call in the morning and i will have a look.