Problem with rollover to 2025 version

Arthur Bortz

I accidently rolled over to the 2025 version before completing my STP

Somehow, I have now lost my access to my account whether I use the 2025 or 2024 to sign in.

I have a backup file which I can hopefull restore to use the 2024 version.

I need help to do this

Accepted answers

Arthur Bortz

Hi All, Thanks for the responses. I have resolved the issue

All comments

Rav

Hi there @Arthur Bortz

Can you let us know what's happening specifically when you attempt to access Reckon Accounts Hosted 2025 at the moment? Are you encountering an error? If so, what is it?

Kris_Williams

go to control panel before logging into either version, then go to log off remote sessions and log off any there, then go back and open 2025. You can still lodge STP in the new version

Alexis McKeown

Dear @Arthur Bortz ,

As Kris has stated, you can still lodge 2025.

However, if you're finding you keep being redirected to 2025 and not 2024, you may need to clear your web browser's cache.

You can do this by pressing Control + Shift + Delete in your web browser, then clicking Clear/Delete Data.

Kind regards,

Arthur Bortz

Hi All, Thanks for the responses. I have resolved the issue

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