June STP still showing as Pending

Yeepy
Yeepy Member Posts: 29 Reckoner Reckoner
edited July 18 in Accounts Hosted

Good afternoon all,

I did two STP in June - One for the last pay for June month, and one as finalisation. The status for last pay run is still showing as pending. Can anyone help me with this? Thank you.

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Best Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    Answer ✓

    Hi @Yeepy

    On the odd occasion submissions can fail to be processed by the ATO. There can be various reason for this such as outages with the ATO's SBR2 service which handles STP submissions, SBR2 system maintenance, or if they response hasn't been sent to us etc to name a few.

    The submission that is currently showing in Pending status, that looks to be the pay run submission whereas your EOFY finalisation was successfully processed, is that correct?

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer ✓

    @Yeepy

    When an older submission is stuck in Pending status like that, it's usually due to an issue at the ATO's end that was occurring at that particular point in time. However, each STP submission - including Finalisation - simply updates YTD balances.

    Your finalisation was processed successfully so the balances are now updated 😊

    Shaz Hughes.png

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  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff
    Answer ✓

    Hi @Yeepy,

    If you have your employees check on MyGov, they should see the YTD values for their last pay slip.

    That should stop any worrying that you may have as long as those figures are correct.

    Thank you and speak to you soon.

    Lucas.png

Answers

  • Yeepy
    Yeepy Member Posts: 29 Reckoner Reckoner

    Thank you Rav and Shaz for you assistance

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