Unrecoverable error crash when viewing inventory adjustment - Reckon Accounts Hosted 2025 ⚠️
Hi everyone
We have been investigating reports of Reckon Accounts Hosted 2025 and Reckon Accounts Desktop v34 crashing with an unrecoverable error message when viewing an inventory adjustment transaction.
What's the issue?
This issue stems from a new enhancement introduced in the 2025 version designed to hide inactive items from the Adjust Quantity on Hand window—a highly requested feature. Unfortunately, this change has led to instability when viewing existing inventory adjustment transactions and is resulting in a crash.
The root cause lies within the fundamental code base of Reckon Accounts that manages inventory transactions and how item statuses interact with transaction history and reporting.
What's the fix?
Attempting to isolate and modify this complex code carries significant risk of introducing further issues or data integrity problems in other parts of the software. Because of this, the issue cannot be safely resolved with a simple patch file. Instead, we are releasing new updated builds of Reckon Accounts Hosted 2025 and Reckon Accounts Desktop v34 which rolls the previous enhancement back.
Inactive items will no longer be hidden on the Adjust Quantity/Value on Hand screen. This restores the same behaviour that existed in previous versions of Reckon Accounts.
I'm affected by this, what do I need to do?
Reckon Accounts Hosted 2025 users
You won't need to do anything, a new build of Reckon Accounts Hosted 2025 has been released. The next time you login and open your file in Reckon Accounts Hosted 2025 you will be on the updated build.
Reckon Accounts Desktop v34 users
A new install of Reckon Accounts Desktop v34 is on the way and I’ll post a further update here to let you know when the new version is available. Once released, you will need to uninstall your existing Reckon Accounts Desktop v34 first then install the newly released edition.
Any company files you have previously upgraded to Reckon Accounts Desktop v34 will directly open in the new version as normal.
If you are not affected by this issue, there is no need to install the re-released Reckon Accounts Desktop v34. You can continue to use your existing install of Reckon Accounts Desktop v34.
Questions?
If you have any questions we're more than happy to help. Please leave a reply below and we'll get back to you ASAP.
Comments
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It's a shame that inactive items are back in the list again. But I'm glad this is fixed, it was driving me crazy.
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