Login on Edge browser

ChannelDirect
ChannelDirect Member Posts: 14 Reckoner Reckoner
in Accounts Hosted

When opening my browser to login to my hosted account I get the following:

image.png

I have previously been using this browser with the latest update but had a popup message impacting the address bar which I somehow edited resulting in the above.

Edge works fine on the Edge browser at my other office.

Can anyone assist with this issue.

Much appreciated in advance.

Answers

  • Zappy
    Zappy Accredited Partner Posts: 5,260 Accredited Partner Accredited Partner

    Never seen it

    I use Brave

    Zappy

  • Kris_Williams
    Kris_Williams Member Posts: 4,355 Reckon Hall of Famer Reckon Hall of Famer

    try using Google Chrome that is the recommended browser - although I use Firefox

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,374 Reckon Community Manager Community Manager

    Hi @ChannelDirect

    From what I understand that AWS login screen can appear if you are also an AWS user separately, this can at times lead to a conflict with the Reckon Accounts Hosted login.

    With that said, the easiest way to resolve this is to use Hosted on a separate browser. Google Chrome is the supported browser with Reckon Accounts Hosted, if you login to RAH there does it allow you in successfully?

  • Zappy
    Zappy Accredited Partner Posts: 5,260 Accredited Partner Accredited Partner

    @Rav

    Is that an undocumented feature?

    Zappy

  • ChannelDirect
    ChannelDirect Member Posts: 14 Reckoner Reckoner

    Thanks Rav, yes I can login with Chrome but cannot understand why Reckon cannot assist when it was working perfectly fine before I mistakenly tried to remove the popup. Obviously, it is a setting issue that could be corrected.

  • Zappy
    Zappy Accredited Partner Posts: 5,260 Accredited Partner Accredited Partner

    @ChannelDirect

    Try using a private tab

    Zappy

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,374 Reckon Community Manager Community Manager

    @ChannelDirect are you an AWS user? ie. do you use the AWS platform and have a login for it?

    I have previously been using this browser with the latest update but had a popup message impacting the address bar which I somehow edited resulting in the above.

    What is the pop-up message that appeared and what did you do specifically to remove it?

  • ChannelDirect
    ChannelDirect Member Posts: 14 Reckoner Reckoner

    Sorry Rav I don't recall exactly but it did relate to AWS with a check box allowing you hide, remove etc.

  • Eric Murphy
    Eric Murphy Member Posts: 670 Reckon Hall of Famer Reckon Hall of Famer

    Have you done the basics like deleting Edge's cookies and cache? You should probably try that as a first port of call and see if it makes any difference.

  • ChannelDirect
    ChannelDirect Member Posts: 14 Reckoner Reckoner

    I have cleared all history and cashe and cookies but still get the same result. Will talk to IT and see if I uninstall Edge and the reinstall.

  • Zappy
    Zappy Accredited Partner Posts: 5,260 Accredited Partner Accredited Partner

    @ChannelDirect

    Try the private browser windows

    Zappy

  • ChannelDirect
    ChannelDirect Member Posts: 14 Reckoner Reckoner

    Thanks to all respondents.

    I have been able to restore to previous by resetting my login password.

    I also allowed AWS in cookies.

  • Kris_Williams
    Kris_Williams Member Posts: 4,355 Reckon Hall of Famer Reckon Hall of Famer
    edited August 2025

    I thought I read somewhere that Edge is being discontinued - try Chrome or Firefox

  • Zappy
    Zappy Accredited Partner Posts: 5,260 Accredited Partner Accredited Partner

    @Kris_Williams

    Not being discontinued. A legacy version has been retired.

    You should be using Brave anyway

    More secure

    Zappy

  • Eric Murphy
    Eric Murphy Member Posts: 670 Reckon Hall of Famer Reckon Hall of Famer

    @Kris_Williams i could be wrong but I believe that was an older version of Edge that has since been updated.

    Either way, glad you got it sorted @ChannelDirect

  • Kris_Williams
    Kris_Williams Member Posts: 4,355 Reckon Hall of Famer Reckon Hall of Famer

    oh Ok I donโ€™t use Edge but just caught a glimpse of a news item. You are probably correct

  • Zappy
    Zappy Accredited Partner Posts: 5,260 Accredited Partner Accredited Partner

    @Kris_Williams

    Probably?

    Hmmm

    Zappy

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