Reckon Personal Plus V31

Juno

We have recently purchased this version and installed it. From Day 1 we have been unable to do a backup and this version of Reckon crashes each time a backup is attempted. Has anyone had a similar issue, and if so how did you resolve it?

Alexis McKeown

Dear @Juno ,

I'm sorry to hear your Reckon Personal is crashing during backups.

If you don't mind, I have a few questions for you to try help fix the issue:

1. Where is your Personal Plus company file located? Is it in Documents\Quicken\?
2. Where are you backing up your file to? Is it in Documents\Quicken\Backup\?

Kind regards,

Juno

Looking again it looks to be in my one drive and not in the laptop SSD.

Alexis McKeown

Dear @Juno ,

This would be the problem - OneDrive is a networked location, and Personal Plus can only access local data for backups.

You will want to disable OneDrive from moving the files for you in that location, then move the file back to Documents\Quicken\.

From there, you should be able to backup directly to the backups folder.

Kind regards,

Juno

I copied the data files to the new location and now unable to open the data file in the new location. Reckon hangs

Alexis McKeown

Dear @Juno ,

Does it come up with any particular error message?

Did you copy the file across with the program open?

Kind regards,

Juno

No error message. Copied files with program closed.

Alexis McKeown

Dear @Juno ,

Strange. When the program "hangs", I'm assuming it goes to "Not Responding"? Or does it just load for a very long time?

Sorry if these questions sound repetitive - just need a bit more clarity.

Kind regards,

Juno

I have managed to now open the data file from the correct location, however we still have to migrate/search for the file when opening it. I can take more than one attempt to open it.

Back up still not working.

Juno

Report ID for backup crash is 295404199 if you can access.

Alexis McKeown

Dear @Juno ,

It sounds to me like Personal Plus is having a permissions issue.

Can you try the following for me:

1. Right-Click on the launch icon on the desktop.
2. Click Run as Administrator.
3. This may take you through first-time setup again, but you should be able to open the file and make it the default file.
4. Once this is opened in the Documents\Quicken version of the file, then backup to Documents\Quicken\Backup. Make sure this isn't the OneDrive version.

Kind regards,

Juno

Yes, took me through first time setup to find the default file. Still have the hour glass symbol though as it has not opened.

Alexis McKeown

Dear @Juno ,

Very strange. Do you happen to have any other edition of Personal Plus installed?

Did you install Personal Plus to the default location?

Kind regards,

Juno

De-installed Personal Plus 2019 before starting and installed it to the default location.

Alexis McKeown

Dear @Juno ,

How long are you leaving it to load before cancelling?

How large is the file in question?

Kind regards,

Juno

Just came back so nothing has happened since 11.55am.

File size is 32031KB.

Is is worthe unistalling and re installing?

GerryWinter

Give me a quick call and we can fix this for you.

0418907140

Juno

Thanks Gerry.

Is this a NZ number or Australia. If so, country code etc. would be helpful.

Regards

Ian

GerryWinter

Ian, its an Australian number +61418907140