Beware Reckon Desktop V34 Firewall issues

Aussie_UnderCover
Aussie_UnderCover Member Posts: 3 Novice Member Novice Member
in Reckon Accounts (Desktop)

I just installed Reckon Desktop Version 34 in a multiuser environment. What a nightmare!

I followed all the instructions and disabled all the Firewalls BUT the installations did not configure itself to allow access through the firewalls once they were turned back on.

NOTE: the so cllzed help instructions in V34 were incorrect!

image.png

I found better instructions

https://help.reckon.com/article/q2s978a9fo-kba-220-configuring-my-firewallantivirus-to-work-with-accounts-business-in-a-multi-user-environment

You need some technical know-how to work through this document but it is now working after 3 hrs of mucking around.

Shame on you Reckon!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,681 Reckon Community Manager Community Manager

    Thanks for picking this up @Aussie_UnderCover and sorry to hear you had a rough experience in getting setup with multi-user in your new v34 install.

    In regard to your screenshot from the in-product help menu, let me flag that with our product team to take a look and see what corrections need to be made there.

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