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Everytime I log in recently I get the "Welcome to ReckonAccounts!" box.

BENDOVER

I have to select if I am NEW or already a USER. I have never had to do this in the 12 years of using the software (except maybe the first time I loaded it). I say USER and then I have to search for my last backup instead of it just opening automatically.

Comments

Rav

Hi there, welcome to the Reckon Community

I've moved your post over into the Personal Plus and Home & Business category which is specific for the Reckon Personal Range software. Please ensure you select the correct software category for your post and there's more info on this here - Which Reckon software are you using? Choosing the right category for your post 💻

In regard your question, I'd recommend checking out the info in this help guide - https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

In particular, ensure that your file name is less than 8 characters in length.

Let us know how you get on.

BENDOVER

Hi, thank you for pointing me in the right direction re category. I didn't see this option when I was selecting. In regards to file length, my current save file is 24 characters in length and has been automatically selected by the software. I have never named a backup file ever. Followed the instructions on the link and all sorted, thanks heaps.

GerryWinter

You need to give me a call and I'll sort this problem out for you.

BENDOVER

All sorted by previous response, thanks anyway.