Amazon platform hosting Reckon is no longer supported on Android devices

MooreQuip1
MooreQuip1 Member Posts: 6 Novice Member Novice Member
in Accounts Hosted

On a recent trip to one of my suppliers, their email system was down. To keep things moving, I pulled out my phone and said, “No problem, I’ll just show you your purchase order.”

I logged into my Reckon account, as I’ve done countless times before. I passed the first login stage, completed MFA, and accessed the account—only to be met with a “device is not supported” message. Assuming it was an error, I tried again, but the same issue occurred.

I raised a support ticket. On the first response, I was told I was using the system incorrectly and sent generic screenshots on how to log in—clearly without anyone properly reviewing my ticket. After three more attempts, I finally received this response:

Thank you for contacting Reckon and sharing the screenshot.
We’ve reviewed the issue with our backend team and confirmed that the Amazon platform hosting Reckon is currently not supported on Android devices. To proceed with creating a Purchase Order, we recommend using a desktop computer.
We appreciate your understanding and are here to help if you have any further questions.

My concerns are:

  1. At no stage were users informed of this loss of functionality.
  2. The ability to raise orders or search for products on the spot—such as when standing at a supplier’s counter—has been removed without consultation.
  3. This represents a material reduction in service, likely driven by financial considerations on Reckon’s side.

Given this, I believe it is reasonable to request a 30% credit on next year’s fees per login, reflecting the loss of functionality that was previously available.

I’d appreciate your thoughts on this matter.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,959 Reckon Community Manager Community Manager

    Hi @MooreQuip1

    Thanks for taking the time to share your feedback.

    To add some clarification on this, while the mobile experience for Reckon Accounts Hosted has historically not been fully optimised, although somewhat better on a tablet, with Hosted's platform upgrade that took place in April meant that mobile devices are no longer directly supported.

    With that said, if you do need to log in from a mobile device in situations like the one you described, you will still be able to do so by switching your mobile browser to Desktop Mode. This will allow Hosted to load in the same way it would on a computer. Check out my screenshot below for an example.

    image.png

    For some added context on this, access to Reckon Accounts Hosted from a mobile device (mobile + tablets) represented 0.14% of the device types that connected to Hosted over the 12 months prior to the platform upgrade. That's not to say it won't be supported directly moving forward, we’ve flagged this with our technology partner, AWS for future improvement.

  • MooreQuip1
    MooreQuip1 Member Posts: 6 Novice Member Novice Member

    Removing a utilized option without any consultation or customer feedback is unprofessional i RECKON.

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