Log a support ticket - There was a problem with your submission

Sepalika Siriwardhana
Sepalika Siriwardhana Member Posts: 13 Reckoner Reckoner
in Reckon One

Hi,

We are trying to Log a support ticket to resolve an Error, but the form keeps declining even though all the * marked fields are filled and correct.
Is there an issue with this web support?

Log a support ticket.png

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,232 Reckon Community Manager Community Manager

    Hi @Sepalika Siriwardhana

    Thanks for flagging this. Which particular fields is that message highlighting that you need to review?

    Also, which browser are you using?

  • Sepalika Siriwardhana
    Sepalika Siriwardhana Member Posts: 13 Reckoner Reckoner

    Hi @Rav Actually it doesn't highlight anything.
    That was our problem too, trying to find what's wrong with what I've entered.

  • Sepalika Siriwardhana
    Sepalika Siriwardhana Member Posts: 13 Reckoner Reckoner

    on Google Chrome browser.

  • Sepalika Siriwardhana
    Sepalika Siriwardhana Member Posts: 13 Reckoner Reckoner

    I used MS Edge and it worked with same information. While several tries on Google Chrome didn't.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,232 Reckon Community Manager Community Manager

    Hmm ok thanks for that @Sepalika Siriwardhana

    I just tested out the ticket form and it seemed to work ok in my case via Chrome. Are you running any browser extensions on Chrome?

    Can you let me know the URL of the page that you submitted the ticket from?

    Glad you managed to get the ticket in using a different browser.

  • Sepalika Siriwardhana
    Sepalika Siriwardhana Member Posts: 13 Reckoner Reckoner

    These are the Extensions I have

    Extensions.png

    And the URL is

    Support | Log a Support Ticket | Reckon AU

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