✅ RESOLVED

Hi everyone

We're currently investigating reports of MFA codes not being delivered via SMS when logging into Reckon Accounts Hosted, Reckon One and the Reckon Portal.

We're currently investigating where this issue is stemming from and hope to have more info to share very soon.

In the interim, if you have access to the Recovery PIN for your account you can revoke your existing MFA and instead setup MFA on an authenticator app such as Google Authenticator which bypasses SMS and instead generates MFA codes directly via the app.

For more info on revoking MFA using your Recovery PIN and setting up MFA with an authenticator app, check out the links below -

✨ Revoking MFA with your Recovery PIN

✨ Setting up MFA with an authenticator app

Sincere apologies for the inconvenience this is causing at the moment, I'll post further updates below as soon as they come to hand.

Comments

Rav

ℹ️ UPDATE

Hi everyone

Just a quick update - we're continuing to investigate this and it appears to be stemming from our upstream technology partner, AWS. We're in discussion with them to investigate this at the highest priority.

More info to follow.

Rav

ℹ️ UPDATE

Hi again everyone

We believe this issue may now be stabilising and returning to normal.

If you need to login to Reckon Accounts Hosted, Reckon One or the Reckon Portal, please try again now and let me know if you're able to receive your MFA codes successfully via SMS.

Thanks for your patience so far everyone.

Rav

Hi all,

This issue is now resolved. MFA codes via SMS should now be working as normal.

Thank you all for your patience and apologies for the inconvenience this has caused today.

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