Reckon Accounts Hosted login issue (20 October)

Rav
Rav Administrator, Reckon Staff Posts: 14,212 Reckon Community Manager Community Manager
edited October 20 in Accounts Hosted

ISSUE RESOLVED. CLICK HERE FOR LATEST UPDATE

Hi everyone

We've received reports from some Reckon Accounts Hosted users of issue with logging in and accessing Hosted.

Initial observations show that users are being directed to a page like the below example.

1000046577.jpg

We've flagged this with our team and are kicking off an investigation ASAP.

Sincerely apologies for the inconvenience this is causing at the moment.

I'll keep this thread updated with more information as soon as it's available.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,212 Reckon Community Manager Community Manager

    ℹ️ UPDATE

    Hi everyone,

    This cause of this issue is stemming from a major upstream AWS outage that is impacting a number of services providers.

    AWS are investigating and we expect this to be resolved shortly.

    More info to follow

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,212 Reckon Community Manager Community Manager

    ℹ️ UPDATE

    We've just tested out login to Reckon Accounts Hosted and it has been successful.

    It looks as though AWS have stabilised this outage and access to the service should be returning.

    We're continuing to monitor at this stage.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,212 Reckon Community Manager Community Manager

    ✅ RESOLVED

    Reckon Accounts Hosted access is available and this issue should now be resolved.

This discussion has been closed.

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