Error code 6960

jilbery
jilbery Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

Error code 6960.

1.When logging in Lenovo computer does not open the latest personal plus data but asks if I am existing user or not;

2. I enter "existing user" and then it requires me to choose the latest data file on computer;

3. Entered that but took me to data page that was 12 days old;

4. To see if working I then entered new data but and that data enters;

5. I tried to back up but will not back up although the data file with the newly entered data is saved on computer;

6. Then close and try to log in again but when I did so I had to go through steps 1-2 again to get up the then latest data file.

Can anyone help

Jonathan

Comments

  • Eric Murphy
    Eric Murphy Member Posts: 493 Reckon Hall of Famer Reckon Hall of Famer

    There are a few threads on this board about this previously so it might be worth searching but in a nutshell.. make your file name less than 8 digits and make sure you're restoring your file on your local drive rather than cloud storage

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