Frozen when sending remittance advices in RAH

JO-ANNE_7327707

I have selected remittance advices to email, which I do on a regular basis.

It has sent a couple and now frozen.

I can't get out of it.

any suggestions?

JO-ANNE_7327707

this is what is showing on the screen

Datarec

Did it progress any further since you last posted the screenshot?

JO-ANNE_7327707

no.

I had to shut down pc and log out remotely twice. I was then able to get it running again

Datarec

Hi @JO-ANNE_7327707

Glad to hear you got it running again.

When the sending process froze and you had to shut down the PC and log out a session for the Hosted platform:

• did any of the 5 (out of the 30) remittance advices actually get sent?
  • when you got it running again did it say there were (X out of 30) or (X out of 25) sent in the Task Progress dialog window

JO-ANNE_7327707

yes the 5 were sent.

no when i logged back in, it was showing 30 to be sent

Datarec

Does that mean that when you once again went through the process of sending out the remittance advices and it worked, that those five previously sent were sent again?

JO-ANNE_7327707

yes that is correct.

Datarec

Hi @JO-ANNE_7327707

Hopefully you do not encounter that situation again.

If you do, then consider unselecting those that had been sent earlier if possible.

Please ensure that you backup regularly with the complete verification option enabled in the backup Options.

How to create a backup in Reckon Accounts Hosted with complete verification — Reckon Community

Alternatively, you can perform a manual file verification.

How to perform a data file verification (Verify Data) in Reckon Accounts Hosted — Reckon Community

And if prompted to do so, a rebuild operation.

How to perform a data file rebuild (Rebuild Data) in Reckon Accounts Hosted — Reckon Community