MFA code not working

System
System Member Posts: 234 Moderator Moderator
in Accounts Hosted
This discussion was created from comments split from: 'Remember Me' changes to Reckon Accounts Hosted login.

Comments

  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    mfa not working?

    Not gettting a code suposedly sent to mobile phone

  • Jason_Z
    Jason_Z Reckon Staff Posts: 310 Reckon Staff Reckon Staff

    Good Morning @Elizabeth Macey

    The 'Remember Me' changes to Reckon Accounts Hosted should be unrelated to this.

    Are you still having issues receiving MFA codes? When was the last time you were able to log in?

    Jason.png
  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff

    Hi @Elizabeth Macey ,

    Can you confirm which mobile phone provider you are using, whether you’re receiving other SMS messages normally with good signal strength, and also please try turning on Airplane Mode for a few seconds and then turning it off again to refresh your network connection?

    Please let me know the outcome.

    Reeta - Community Signature (1).png
    Reeta.png
  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    good singal strength, other MFA text coming through. Tried Airplanr mode on and off…still no txt frm Reckon

  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    Still can not get SMS for MFA

    Last successful login July 2025

    Telstra mobile phone provider

    Other MFA SMS received OK

  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff

    Hi @Elizabeth Macey ,

    Could you please provide your customer ID so that I can check at my end?

    Reeta.png
  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    I can not get into my Reckon system on laptop, so cant access an ID

    I have an order ID from the September invoice received 9th October 2025

    MNOGHX8ZD4

    Document

    740019289502

    I can get into Phone app…the MFA did not send SMS, the code appeared on the screen of mobile phone as "from messages" and disappeared as soon as I started typing.. But I need to work from Laptop.

    Software ID from phone app

    1935057639

    I hope this helps

    Liz

  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff

    @Elizabeth Macey ,

    I have sent you a private message. Could you please check your inbox and respond at your earliest convenience?

    Regards,

    Reeta - Community Signature.png
    Reeta.png
  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    where does private message go?

  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff

    @Elizabeth Macey

    Don't worry, Liz. It has come directly to my inbox, and I have received your message. I am currently looking into it and will get in touch with you shortly.

    Reeta - Community Signature (1).png
    Reeta.png
  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    thank you for your help

  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff

    @Elizabeth Macey ,

    No problem 😊 Happy to help !!

    Reeta.png
  • Elizabeth Macey
    Elizabeth Macey Member Posts: 8 Reckoner Reckoner

    Thanks Reeta,

    Got it all sorted and working properly.

    Cheers

    LIz

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